Faq

Why is it better to book on this official website rather than on another site such as Booking or Splendia?

Because by booking on this website...

  • You will be served a complimentary welcoming aperitif when you arrive
  • You will receive a complimentary breakfast, every morning, in your room
  • You will have access to exclusive offers and rates
  • Booking is very simple and totally secure
  • You will enjoy direct contact with our hotel staff
  • No added-on charges will be levied

When is check-in and check-out?

Check-in begins at 14:00 (2pm)-24:00 (12am); check-out is made before 12.00 (12pm).

If on the day of your departure you wish to make a final visit around the city, you can leave your baggage at our reception desk where will will guard it for you until you are ready to leave.   

What credit cards do you accept?

Visa, Mastercard, Amex, JCB, Diners, Bancomat

What are your cancellation terms?

Bookings can be canceled without penalty up to 48 hours (2 days) before your arrival. After that a penalty of one night will be levied.

These are our general cancellation terms. We invite you to always check, when you are booking, to see if our cancellation terms have been updated or altered for any of our offers.   

Parking?

We are associated with a surveilled garage with valet parking. Ask our staff for more information. 

Wi-Fi connection?

We offer complimentary high-speed Wi-Fi connection throughout the hotel's premises.

Do you have a gluten-free menu?

At breakfast, we offer gluten-free and vegetarian products upon request.

Tour and tasting organization?

Palazzo Vecchietti offers a personal service organizing tours and excursions with private chauffeur and interpreting assistance for visits throughout Tuscany.   

Joe B., Alameda Yelp.com I'm a vet of probably 2,000 hotel nights (long career with lots of travel) and this is in the top 5 places I've ever stayed on several continents. Look no further...this is the spot.